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IT-Service Management mainly means Process Management in order to ITIL. ITIL is a very large treasure chest of „best of practise“ experiences, how to manage IT-Services quite successfully. Nevertheless ITIL is not a norm nor even an autodidact manual. - For the implementation I recommend to hire a real expert, who can present you the best roadmap to a final success. My success as Manager for IT-Services is founded on the topics:
- deep ITIL know-how in theory (V2 and V3) and even in practise |
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